For strict health-safety reasons and pursuant to the precautionary principle, no return or exchange will be performed on a consumable product (test, strip, lancing devices, sterile lancets, etc.) that has been opened.
Are you not satisfied with your order, or have you changed your mind?
In accordance with applicable law (right of withdrawal), you have 15 days (from the date of receipt of your order) to return your order and obtain an exchange or refund.
Return conditions apply:
- The product you return to us must be new. It must not have been used and must be in its original packaging with all its accessories and spare parts.
- If the packaging has a seal, it must still be intact. If the product has no seals, it must not have been used or manipulated.
Failure to respect any of these conditions may result in the refusal of the product return.